![]() ![]() I have also deleted EVERY line in the Credit Memos and tried to save them that way. I again tried to delete the "payment line" in the Credit Memos.but still get the same message. They are in the Undeposited Funds register, but I can't delete them there without getting the same message that I need to "delete this payment line item from the deposit before you can delete the transaction itself." They are still in the Banking>Make Deposits list. They are not in my bank account register. Just add the details in the comment section. I'll be glad to help you again if you have more questions about deleting credit memos. I'm also adding here some resources that you can check out about managing sales transactions in QBO for future reference: Choose the Delete icon to delete the credit memo and hit Ok.Once done, you can now delete the credit memo using the following steps below: This will remove the transactions from the deposit. From there, remove the checkmark from the payments you want to delete.This will let you view all the sales receipts and payments connected to the deposit. Choose the account you want to run, and then select View register.Go to the Accounting menu, and then choose the Chart of Accounts.To delete the transaction, you'll remove it first from the deposit account. I'm here to help you delete the credit memos in QuickBooks Online. We're always here to attend to your needs. They may also submit a case to investigate the issue when necessary. They can help you check your account to see what's causing this to happen. If the issue persists, I'd recommend reaching out to our Customer Care team. Then, follow the detailed steps to verify and rebuild your company file to resolve potential data damage. Once done, click Setup Automatic Updates to set QuickBooks to automatically download and install the latest updates. Choose the Update button to download the update file.Select the correct product or click the Change link and select your QuickBooks product.Go to the Update to the Latest Release page.First off, let's ensure you update QuickBooks Desktop to the latest release. Getting an error or seeing unusual behavior can be fixed using the Verify and Rebuild tool. I've checked our records and couldn't find any active related case about the error message you received when deleting the credit memo. Thanks for actively responding, I'll be your guide today. ![]()
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